header

Online purchases: user manualTips for purchases

Office supplies, furniture, software, clothes, trips,…today you can buy everything online ! Are you a bit suspicious ? Inquire first about the security instructions, tricks, good addresses, … soon you will become a master in online purchasing!

VISIT THE CORRECT WEBSITES!

Train or concert tickets, rental cars, offices supplies, gift baskets or even clothes, … everything is available online. How do you know if you are visiting a secure website ?

  • Choose for a Belgian website: these sites respect our strict legislation regarding consumer protection. When you buy on a foreign website, you won’t always have the same rights. Remark: a website in French or Dutch is not necessary a Belgian website. That’s why merchants in the European Union are bound to indicate in which country they are situated.
  • Check always if the website has a real postal address.
  • Verify if the general terms and conditions of sale can be easily consulted.

Useful tip : on several websites consumers have the possibility to write a review about the goods and the webshop. This is of course a perfect source of information about the merchant’s activities and qualities.

HOW CAN YOU SUBMIT AN ORDER ?

Every online merchant works with the principle of a basket. It is up to you to fill it with the desired articles, and to validate everything when you are finished.

WHEN IS YOUR PURCHASE SECURE ?

When you are asked to pay online for the items, check if the internet address starts with “https” in stead of the usual “http”. This means that you are using a secure connection: your credit card details are encrypted, and invisible for the receiver. There is another indication at the bottom of the navigation window. Here, you will see the image of a small socket wrench as a proof.

ARE YOU NOT SURE OF PAYING WITH CREDIT CARD?

Did you know it is even safer to pay with credit card online than in daily life? The explanation is very simple: when your credit card has been used for fraudulent transactions, you can always claim the abuse without any supplemenatry charges.

Unfortunately, this does not apply to physical purchases. Purchases made in shops with a stolen credit card are not refundable. You can only block it in your bank, in order to avoid future abuse.

Remark: never indicate online the 4-digit confidential code of your credit card. This is only important for payments in a physical shop.